The role of leaders has always been an extremely popular discussion point – even before Donald Trump got a Twitter account.  However, once the fundamental understanding that 94% of the variation in performance of any system is created by the…

  I have recently enjoyed yet another interaction with Her Majesty’s Revenue and Customs Service (although I feel, if Her Majesty had any say in it, she would probably not wish to have her name associated with it any longer)….

I have had the privilege to be working with the Police Force recently.  The Police Force is full of people keen to keep you and I safer, and working extremely hard to make this a reality.  However, they often work…

…But They Could Make Better Ones. It has been suggested that nobody in the public sector purposefully makes bad decisions, designed to make things worse.  My experience with leaders would agree with this – decisions are made with the best…