We have all experienced the frustrations suggested by the title of this article.  As financial pressures increase, the trend away from face-to-face communication and towards encouraging us to use the telephone or internet to engage with public services has increased. …

  Now that the leaks and Chancellor’s statement are over, we are now into the period of accusations and counter-accusations about who is or is not affected most by Osborne’s changes. Welsh Ministers have responded with concerns about many aspects…

  Is the regulation of charities effective? The activities of one charity, AWEMA, have drawn more attention to the charity sector in Wales in a few weeks than it normally gets in a year. Unfortunately that attention is entirely negative,…

The current piece of research I am leading at the Bevan Foundation is looking into the impact of changes and reductions to the benefits system on people in Wales. Central to this is ensuring that the research is representative of…

Last week saw the launch of an initiative to look at how Wales’s public services need to be reshaped in coming years, called Wales 2025.  Involving leading figures from academia, health and local government, the project aims to “rethink Wales’s…